Angela Spencer

I'm a marketer, copywriter, and editor with more than 10 years of experience. 

OXM IQ

Order experience refers to the entire order process from pre-sale activity through customer order capture, processing, fulfillment, and potentially returns.
More than a dozen key systems, several internal teams, and multiple points of engagement must all come together to enable a seamless order management experience. A thorough and effective strategy can make all the difference.

Order experience refers to the entire order process from pre-sale activity through customer order capture, processing...

Commerce Platform Development & Strategy

Your commerce platform is the foundation of your online experience. It allows your front-end and back-end systems to work together seamlessly to carry out transactions. However, the commerce experiences your customers have are supported behind the scenes by what we call the Four Digital Commerce Pillars. These four pillars comprise the commerce engine and must all be present and operating smoothly in order to provide a great customer experience.
1. Experience Management
This is the presentation...

Choosing an Online Training Solution That’s Right for Your Organization

Choosing an online learning platform or solution for your training needs is crucial to the success of your training program – and the fact that there are hundreds of options available can make it feel like an overwhelming decision.

With this post, we want to help prevent you from either buying something your organization doesn’t need, purchasing something that isn’t right for your organization, or even making no decision at all because it’s so overwhelming.

How Instructional Designers Can Leverage Off-the-Shelf Training Content

Instructional Designers (IDs) play a critical role in the learning process. They are charged with evaluating elearning materials, creating educational content, designing and developing courses, and creating training materials for an organization.

So, when it comes to off-the-shelf content, IDs may feel like their toes are being stepped on. However, that shouldn’t be the case. There are benefits to using both in-house content and off-the-shelf content at the same organization.

From ideation to

A Complete Guide to Improving Employee Engagement

Engaged employees understand their role and how it fits into their organization’s mission and vision. They are passionate about their jobs and put effort into their work. However, employee engagement is something that a lot of organizations struggle with.

A 2020 Gallup poll shows that only 36% of employees are engaged, though that is the highest rate seen in the last two decades. That still means that 64% of employees out there are not engaged in their work.